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Komatsu
America Corp. Announces Completion of Eight Regional Parts Depots Komatsu
and their distributors increase parts locations and inventory to keep customers
up and running Rolling
Meadows, IL -- Komatsu America Corp. announces completion of opening eight
Regional Parts Depots throughout the United States and Canada as part of their
ongoing commitment to better serve their customers. These eight depots, in
addition to Komatsu’s Master Parts Distribution Center, are part of
Komatsu’s mission to expedite parts orders, improve operational productivity
and efficiency and minimize customer downtime.
“These parts depots are definitely a milestone but it goes a lot deeper
than that,” says Frank Pagura, vice president, North American parts
operations. He adds “this is the culmination of three years of planning and
restructuring to improve and strengthen our total parts availability and
distributor and customer support at all levels.” With
this new comprehensive plan comes a three-tier approach for customer parts
fulfillment: Komatsu America Corp. will work closely with their distributors to
monitor and improve local parts stocking and availability of “on-the-shelf
inventory” at the distributor locations. This is to ensure Komatsu and its
distributors are optimizing their “common parts” inventory to the best of
their customer needs. Komatsu
America Corp. now brings another layer of support to the parts network with the
implementation of the eight Regional Parts Depots. Furthermore, Komatsu has
added dedicated and continuous nightly trucking routes between the Master Parts
Distribution Center, the Regional Parts Depots and the distributor locations.
Komatsu America Corp. has improved the customer service, technical
assistance and response teams as well as increased the inventory levels and
parts availability at their Master Parts Distribution Center (MPDC). Located in
Ripley, Tennessee, this facility has 584,000 square feet of inventory space
housing 45,000 rack and 180,000 bin locations.
The
MPDC is operational 24 hours a day Monday through Friday (7:00 AM to 3:00 PM on
Saturdays), with call-in service available during all other hours and holidays.
Customers always have 24 hour access to parts books and parts ordering at
Komatsu’s parts website: www.epartscentral.com
“These
new Regional Parts Depots combine for a significant increase in available depot
space and resulting in total parts storage and availability,” says Pagura. He
adds “this is a huge investment towards meeting our customers’ needs.
Komatsu is proud to say that if a part is not in stock at a distributors’
location, Komatsu’s has a dedicated team that will do whatever it takes to
deliver the necessary part to the distributors’ branch by 7:00 AM the next
day.” Komatsu America Corp. is a U.S. subsidiary of Komatsu Ltd.
which is the world’s second largest manufacturer and supplier of construction,
mining and compact construction equipment. Through its distributor network,
Komatsu offers a state-of-the-art parts and service program to support the
equipment. Komatsu has proudly been providing high-quality reliable products for
nearly a century. Visit the website at www.komatsuamerica.com
for more
information.
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